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How do I return an item?
If an item arrives damaged
Please contact us within 5 days from the date of delivery if your item arrives damaged. We will cover the cost of return shipping and replace the item (if available) or give you a full refund.
If you're unhappy with your purchase
Please contact us within 10 days from the date of delivery if you'd like to return a non-defective/damaged item. You'll have to cover the cost of return shipping, but we'll give you a refund for the cost of the item. Sorry, we are unable to issue store credit at this time. Please Note: blind-boxed items must still be factory sealed in order to be returned.
To start a return
A) Send an email to redhotrobot@cox.net - please include the following:
Order Number:
Your Name:
Item to be returned:
Reason for return:
or
B) Call us at (602) 264.8560 with the above information
We will give you detailed information on how to return your item.
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